Refund & Cancellation Policy | Sonam Agency

Refund, Return & Cancellation Policy

Order Cancellation

Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.

Returns

Returns are accepted only for damaged, defective, or incorrect products delivered.

Reporting Damage

Customers must report damaged products within 48 hours of delivery.

Refunds

Approved refunds will be processed within 7 to 10 business days.

Non-Returnable Items

Customized products, installed batteries, and special order items may not be eligible for return.